Storia Terms of Service

Effective date: {{EFFECTIVE_DATE}}

1. About these terms

These Terms of Service (“Terms”) govern your use of the Storia mobile apps and website at https://landing-staging.storiading.workers.dev (together, the “Platform”). The Platform is operated by {{OPERATOR_NAME}} (ABN {{OPERATOR_ABN}}) (“we”, “us”, “our”).

By creating an account, booking a ticket or publishing an event, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

In these Terms:

an attendee is anyone who books a ticket or for whom a ticket is booked;
the booker is the person who makes a booking (for themselves and/or for companions);
a companion is a person for whom the booker books a ticket;
an organiser is a person or organisation that publishes an event on the Platform;
event settings means the rules an organiser sets for an event (such as price, capacity and cancellation deadline), and platform settings means the default rules we set, including any arrangement we have agreed with a particular organiser.

2. Our role

The Platform lets organisers publish events and lets people discover and book them. Unless we are the organiser of an event, we do not organise, host or run events, and we are not responsible for how an event is run. For events published by organisers, the Platform acts only as an intermediary between the organiser and attendees. The event is run by, and is the responsibility of, the organiser, including its content, venue, safety, any age limit, any permits, licences and insurance it needs, and whether it goes ahead.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded (see section 11).

3. Accounts

You must be at least {{MINIMUM_AGE}} to create an account.
You must give accurate information and keep it up to date.
You are responsible for activity on your account and for keeping your sign-in details secure. Tell us promptly at {{CONTACT_EMAIL}} if you think your account has been misused.
One person may not create accounts to get around limits or a suspension.

4. Booking tickets

4.1 Making a booking

When you book, you choose the number of tickets (up to the limit shown for the event) and enter the name and email address of each attendee. Each ticket is issued to the named attendee and sent to their email address.

4.2 Booking for companions

If you book tickets for companions, you confirm that:

you are allowed to give us their name and email address and they know you are doing so;
you will tell them about the event details, these Terms and the refund policy that applies; and
you are responsible for paying for all tickets in the booking.

Each attendee must follow these Terms and the organiser’s event rules when attending.

4.3 Event information

Event details (date, time, location, price, capacity, age or entry requirements) are provided by the organiser. Event times are shown in the event’s local time zone. Please check the event page before booking.

4.4 Entry

The organiser decides entry conditions. An organiser may refuse entry if a ticket is invalid, cancelled or already used, if an attendee does not meet the event’s age limit or cannot show acceptable proof of age, or if an attendee breaches the organiser’s event rules or the law.

4.5 Age limits

An organiser may set a minimum age for an event (for example 16+ or 18+). The age limit is shown on the event page.

We do not check anyone’s age. When you book an event with an age limit, you must confirm that every attendee in your booking meets it. We record when you gave that confirmation.
The organiser is responsible for enforcing the age limit at the event, including checking ID.
Once people have booked an event, the organiser can lower or remove its age limit but cannot make it stricter.

5. Cancellations, changes and refunds

5.1 Which rules apply

The cancellation and refund rules for an event are the refund policy shown on the event page and at checkout at the time you book. That policy comes from:

the event settings set by the organiser, where the organiser is allowed to set them; or
otherwise, the platform settings that apply to that organiser.

We do not change the refund policy that applied to your booking after you have booked, except in your favour or where required by law.

5.2 Cancelling your booking

You can cancel a booking, or tickets within it where the event allows, in the app or on the website up to the cancellation deadline shown on the event page. Whether you get a refund, and how much, depends on the refund policy in section 5.1.

5.3 If the organiser cancels or materially changes the event

If an organiser cancels an event, or makes a material change (for example to the date, time or venue), we will notify affected attendees by email and, where enabled, push notification. Refunds are handled according to the applicable refund policy and your rights under the Australian Consumer Law.

5.4 Fees and how refunds are paid

Platform service fee refunds: {{PLATFORM_FEE_REFUNDABLE}}.
Refunds are paid to the original payment method through {{PAYMENT_PROVIDER_NAME}} and usually take 5–10 business days to arrive.
Free events have no refunds, but you should still cancel if you can no longer attend so the place can be released.

6. Payments

6.1 Who you are buying from

Open item — resolve with #74 before publishing. Keep one option.

[Option A — organiser sells, platform collects as agent] When you buy a ticket to a paid event, you are buying it from the organiser. We collect payment on the organiser’s behalf through {{PAYMENT_PROVIDER_NAME}} and pass it on to the organiser, less our platform service fee.

[Option B — platform sells] When you buy a ticket to a paid event, you are buying it from us. We pay the organiser under our separate agreement with them.

6.2 Prices and fees

The organiser sets the ticket price. The total you pay, including any platform service fee and any other fees, is shown before you confirm payment. Payment processing fees are borne by {{PAYMENT_PROCESSING_FEES_BORNE_BY}}. All prices are in the currency shown on the event page.

6.3 Payment processing

Payments are processed by {{PAYMENT_PROVIDER_NAME}}. We do not store your full card details. Your use of the payment service may also be subject to {{PAYMENT_PROVIDER_NAME}}’s terms.

7. Organiser terms

If you publish events, these additional terms apply.

7.1 Your responsibilities

You are responsible for your events, including:

giving accurate and complete event information and keeping it up to date;
running the event as described, or promptly cancelling or changing it on the Platform and communicating with attendees;
complying with all laws that apply to your event, including venue, licensing, health and safety, accessibility, insurance, consumer and tax laws;
obtaining and keeping any permits, licences and insurance your event needs;
setting an appropriate age limit for your event and enforcing it at the event, including checking ID (we do not verify attendees’ ages, see section 4.5);
honouring the refund policy that applied when each ticket was booked, and your obligations under the Australian Consumer Law;
any taxes (including GST, if you are registered) on your ticket sales.

7.2 Attendee information

You can see the name and email address of each attendee of your events, and their booking and check-in status. You may use this information only to run your event (for example check-in and communicating about the event). You must:

handle it in line with applicable privacy laws;
keep it secure and not share or sell it; and
not send marketing to attendees (including companions) unless they have given you their own consent as required by the Spam Act 2003 (Cth).

7.3 Fees and payouts

We charge a platform service fee on paid tickets. The fee that applies to you is set in the platform settings, unless we have agreed a different fee with you in writing; the applicable fee is shown to you before you publish a paid event. To receive payouts you must open and keep an account with {{PAYMENT_PROVIDER_NAME}} and accept its terms ({{PAYMENT_PROVIDER_TERMS_URL}}). Payouts are made {{PAYOUT_SCHEDULE}}. We may withhold or recover payouts to cover refunds or amounts you owe us under these Terms, and chargebacks as set out below.

Chargebacks. [Reviewed, business#25 item 2, 2026-11-11] If a buyer’s bank disputes a card payment for one of your events (a chargeback), we may deduct your share of the disputed ticket price from your balance when the dispute is opened, and take it from your upcoming payouts. We will only recover up to the amount of that sale we paid, or would pay, to you; we will not charge you our platform service fee or the payment provider’s dispute fee. We will tell you when a dispute is opened and you can send us evidence that the sale was genuine for our response. If the dispute is decided in your favour, we will add the amount back. This doesn’t change your obligation to give refunds that buyers are owed under your refund policy or the Australian Consumer Law.

[Draft — pending lawyer review, #141, #757] Payout pause. If we take down one of your events or your organiser page, or are reviewing an event because of reports of fraud, a serious breach of these Terms or the law, we may pause payouts for the affected event(s) while we review. We will tell you why, give you a chance to respond, and keep the pause no longer than reasonably necessary. When the review ends we will either release the payout or use the funds to refund buyers, and tell you which.

Tax invoices. [Draft — pending lawyer review, #141, #433] You appoint us as your agent to collect ticket payments and to issue tax invoices (and adjustment notes for refunds) for your ticket sales in your name, showing your name and ABN. Because a sale can only have one tax invoice, you must not issue a separate tax invoice or invoice for the same sale yourself.

7.4 Refund policy for your events

Your events use the platform’s default refund policy unless a different policy has been agreed with us or you set one where the Platform allows. The policy that applies is shown on each event page. If you cancel an event, you must make sure attendees receive the refunds they are entitled to.

7.5 Approval and removal

We may review organiser accounts and events before or after they are published. We may refuse, unpublish or remove any event, including one that breaches these Terms, the law, or the confirmation you gave under section 7.6, or that we reasonably consider unsafe or misdescribed.

7.6 Confirmation when you publish

Each time you publish an event, you must confirm that:

the event is lawful and its description is accurate;
you are responsible for any permits, licences and insurance it needs; and
you will enforce the event’s age limit at the event, including checking ID.

We record when you gave this confirmation. Giving it does not mean we have checked or approved your event.

7.7 Changes to these organiser terms

[Reviewed, business#25 item 3, 2026-11-11] We may update these organiser terms. For a material change we will give you at least 30 days’ notice by email and in your organiser dashboard, saying what is changing and when it takes effect. If a change is required by law, it may take effect sooner, and we will tell you as soon as we can. Until then the current terms continue to apply and you can keep publishing events. You may accept the new terms early. From the date they take effect, you will need to accept them before you publish a new event; events you have already published are not affected. If you don’t agree with a change, you can stop using the Platform at any time with no fee or penalty; events you have already sold tickets for are still settled and paid out as normal. Minor changes that do not affect your rights or obligations (for example correcting typos or updating contact details) may be made without notice.

If you do not agree with a change, you can stop using the Platform as an organiser and close your account at any time, without any fee or penalty. Tickets already sold for your events are still settled and paid out under the terms that applied when they were sold.

8. Content and conduct

8.1 Your content

You keep ownership of content you post (such as event descriptions and images). You give us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and adapt it as needed to operate and promote the Platform and your events. You confirm you have the rights to the content you post.

8.2 Prohibited content

You must not post, or publish events involving, content that:

is illegal, or promotes or facilitates illegal activity;
is false, misleading or deceptive, including fake or non-existent events;
infringes anyone’s intellectual property, privacy or other rights;
is hateful, harassing, threatening, discriminatory, or promotes violence;
is sexually explicit, or exploits or endangers minors;
promotes the sale of weapons, illegal drugs or other regulated goods in breach of the law;
is spam, a pyramid scheme, or unrelated advertising;
contains malware or links to harmful sites.

8.3 Prohibited conduct

You must not:

resell or transfer tickets for profit, or in breach of the organiser’s rules or ticket-scalping laws;
use bots or automated means to book tickets, scrape the Platform or create accounts;
book tickets with no intention to attend in order to block others;
interfere with, overload, or try to gain unauthorised access to the Platform or other users’ accounts or data;
use another person’s personal information without their permission, or impersonate anyone;
use attendee information for purposes other than running the event;
use the Platform to commit fraud, including fraudulent payments or chargebacks.

8.4 Reporting

You can report an event, organiser or user to us at {{CONTACT_EMAIL}}.

9. Suspension and termination

You can stop using the Platform and delete your account at any time. Deleting your account does not cancel your existing bookings or your obligations as an organiser for events you have published.

We may suspend or close an account, or remove content or events, if we reasonably believe there has been a breach of these Terms, the law, or a risk to other users or the Platform. Where reasonable, we will tell you why and give you an opportunity to respond.

10. Availability of the Platform

We aim to keep the Platform available and working, but we do not promise that it will be uninterrupted or error-free. We may change, add or remove features. We will try to give reasonable notice of changes that significantly affect you.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those guarantees or any other right or remedy that cannot lawfully be excluded. Where the law allows us to limit our liability for failure to comply with a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

12. Limitation of liability

To the extent permitted by law (and subject to section 11):

we are not liable for events run by organisers, including their cancellation, content, quality, safety, or anything that happens at an event, or for the acts or omissions of organisers or other users;
we are not liable for any indirect or consequential loss, or loss of profits, revenue, data or goodwill;
our total liability to you in connection with the Platform is limited to {{LIABILITY_CAP}}.

Nothing in this section limits liability for death or personal injury caused by our negligence, or for fraud.

13. Indemnity

To the extent permitted by law, organisers indemnify us against claims, losses and costs arising from their events, their content, their handling of attendee information, or their breach of these Terms or the law, except to the extent caused by our own breach or negligence.

14. Changes to these Terms

We may update these Terms. We will publish the updated Terms on the Platform with a new effective date and give at least {{TERMS_CHANGE_NOTICE_PERIOD}} notice of material changes by email or in the app. Changes do not affect bookings made before the change takes effect. If you do not agree with the changes, you can stop using the Platform and delete your account.

15. Disputes and governing law

If you have a problem, please contact us first at {{CONTACT_EMAIL}} so we can try to resolve it. For issues with an event, contact the organiser first; we may help where we can.

These Terms are governed by the laws of {{GOVERNING_LAW_STATE}}, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that state or territory.

16. General

If any part of these Terms is unenforceable, the rest continues to apply.
If we do not enforce a right straight away, we have not waived it.
You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor operator of the Platform, with notice to you.

17. Contact

{{OPERATOR_NAME}} {{OPERATOR_ADDRESS}} Email: {{CONTACT_EMAIL}}